Entry policies
WITHDRAWAL AND REFUND POLICY
| DATE OF CANCELLATION | % REFUND (Refund percentage is based on the ticket price excluding processing fees.) |
|---|---|
| Until September 1st, 2026 (more than 4 months before the event) |
60% |
| Until November 1st, 2026 (between 2–4 months before the event) |
30% |
| After November 1st, 2026 (less than 2 months before the event) |
No refund |
Note:
- Ticket refunds and cancellations will be processed according to the following table
- Any additional fees, including but not limited to Njuko's 10% processing fee at the time of registration, are non-refundable under any circumstances.
- Note on VAT Invoices: VAT invoices are only issued for the race ticket price. The processing fee is non-invoicable by the Organizer.
TRANSFER OF A REGISTRATION
a) To another runner:
Runners can transfer their race entry to someone else in accordance with the below stated Person to Person Transfer date. It is only available to transfer the same distance. It is possible to transfer a registration to someone else until 11:59 PM (GMT+7) on 25 December 2026 provided that the runner who will benefit from the registration transfer also meets the entry conditions listed above. The original registration will not be refunded and a US$50 transfer fee will be charged to the new runner. To transfer an entry to someone else, the initial registrant must write in to request for the transfer as well as to include the details of the person who will be taking up the race slot (First Name, Last Name, email address and gender). Free registration slots are not transferable. As stated in the Event Waiver, under no circumstance are you permitted to give your bib to another person. The safety of our athletes is paramount, therefore we need to ensure we have correct details of all our athletes on course. Any questions on transfers can be in writing via email at Vietnamhighlandstrail@service.byutmb.world
b) To another race of the same event:
To request a transfer from one race distance to another, runners must email in to request for a change in Category by 11:59 PM (GMT+7) on 25 December 2026. A US$50 distance change admin fee applies to all category transfers. Transferring to a higher distance: It is possible to transfer to a higher distance if space is available. The runner must pay the US$50 admin fee plus the difference in entry fees between the two distances at the current registration price at the time of change. However, the request will not be automatically accepted and will be at the discretion of the race director. Transferring to a shorter distance: It is possible to transfer to a shorter distance if space is available. The USD $50 admin fee applies and no refund of the entry fee difference will be given. Transfers are only available if the new distance is not sold out. Free registration slots are not transferable. Any questions on transfers can be in writing via email at Vietnamhighlandstrail@service.byutmb.world
c) Change of basic personal information:
Runners may update their basic personal information (name, date of birth, nationality, etc.) free of charge at any time before 25 December 2026 by emailing Vietnamhighlandstrail@service.byutmb.world
PREGNANCY POLICY
UTMB have released the UTMB World Series Pregnancy Policy, which applies to this event.
The full UTMB World Series Pregnancy Policy is available. A summary of this policy is included below for guidance. The full policy will apply to the extent of any inconsistency.
Eligible athletes (as outlined below) are able to request a full refund OR defer their entry for up to 2 years to the same race and distance as originally entered.
| ELIGIBLE ATHLETE | MINIMUM DOCUMENTATION REQUIRED |
|---|---|
| A female athlete where pregnancy is known between the date of entering and the date of the race. | Medical certificate confirming pregnancy. |
| The partner of a person who is pregnant, with a due date less than 3 months before, and no more than 3 months after the race date. | Medical certificate confirming pregnancy and proof of relationship or residence with the pregnant person. |
| parents who are adopting or birthing via surrogacy less than 6 months before race day. | Adopting or birth certificate with an official date of less than 6 months before race day. |
Requests for a refund or deferral in accordance with the UTMB World Series Pregnancy Policy must be notified to the organiser in writing via email at EMAIL@info.byutmb.world. All requests must be made prior to the race. For races that require a valid UTMB Index, athletes choosing to defer their entry must ensure their index is valid at the time they choose to participate in the race.
For eligible athletes requesting a refund, please allow up to 90 business days for your refund to be processed. The refund is automatically issued to the credit card originally used to pay for the registration. If this card has since been cancelled or has expired, it is the athlete’s responsibility to notify our customers service team when requesting the eligible refund.
ADAPTIVE ATHLETE POLICY
As part of UTMB's ongoing efforts to increase and encourage the participation of athletes with disabilities in trail running races, UTMB has implemented a new policy for all UTMB World Series events.
Who is eligible for the policy? This policy will apply to athletes in the adaptive athlete open division. Participation in the Adaptive Athlete Open Division is available to athletes with the following disabilities:
- Visual Impairment
- Intellectual Disability
- Physical or Neurological Movement Disability
Runner-Guide Policy: All adaptive athletes are allocated an extra bib number, free of charge, for a guide runner to accompany them on all or parts of their race. See conditions.
Qualification System for UTMB World Series Finals:
In our ongoing commitment to fostering inclusivity and equal access for adaptive athletes in the UTMB World Series, we have introduced a dedicated pathway to the finals. See conditions.
PROCESS FOR ADAPTIVE ATHLETES
- Complete the Adaptive Athlete Open Application.
- You will be contacted once your adaptive athlete status has been approved.
- When you register to a new event, please directly contact the race organization with the confirmation of your adaptive athlete open approval.
- If you require a runner-guide, please contact the race organization directly with the following information: the name and contact details of your chosen runner-guide. Please contact the organization as soon as you have registered.
- You must pre-register for the Hoka UTMB Mont-Blanc if you wish to participate and contact the organisation with proof of your status approval.
